On March 15th, that means today, we celebrate the World Consumer Rights Day. By coincidence, the European platform for online dispute resolution (or ODR) went live just a month ago.
But, what is this platform about online dispute resolution developed by the European Commission?
The ODR is a one-stop counter for those cases where a user from the European Union (EU) bought online from a service based in the EU, and something went wrong. If the user wants to submit a complaint against the trader (in some countries it can happen the other way around too), and he or she wants to reach an out-of-court settlement, the platform is the meeting point for all the parties involved: the one submitting the complaint, the one receiving it and the dispute resolution body that will deal with it.
This way, the consumer who lives in the EU, that bought something online and who wants to complain for a problem related to that deal, can reach out to this European platform for online dispute resolution so:
- He or she can submit a complaint.
- He or she can choose a dispute resolution body to deal with the complaint (although both parties have to agree on and taking into account the country where the consumer lives).
- The dispute resolution body handles the complaint.
- The complaint has an outcome.
All of that without abandoning the platform, in the 23 languages from the EU and being always up to date on the complaint or even future ones.
You can find here all the different stages in the procedure.